X-FACTOR COMMUNICATIONS

619 N. Poplar St

Orange, CA 92868

Map & Directions

OFFICE: 855-209-8177
OFFICE HOURS: Monday to Sunday 8:00a.m. to 5:00p.m.

Business FAQs

Bars and Restaurants

Can I put DISH in my bar or restaurant?

Yes! DISH offers a wide variety of programming tailored to meet the needs of the food, restaurant and bar industry.

How are bars and restaurants billed for DISH programming?

DISH will bill customers on a monthly basis according to programming packages you choose. Your monthly billing cycle is based on the date you activate service. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service.

Can I receive music through the system?

Yes! DISH offers tons of channels of commercial-free music that can be used for background music, on-hold music or for your personal entertainment.

Can I receive International programming for my bar or restaurant?

DISH offers a variety of International programming packages tailored to meet your needs.

If I move, can I take the equipment with me?

Yes. We distribute programming across the continental United States. Our equipment can be used nationwide; call 800-454-0843 to have your new installation scheduled.

Do I need different equipment for bar or restaurant establishments than I would need for other business opportunities?

Although the programming may be different for bars and restaurants, the equipment and equipment cost is the same regardless of the type of business.

Which credit cards does DISH accept for payment?

DISH accepts MasterCard, VISA, American Express and Discover.

Where should I mail my bill?

Please mail your payment to the following address: DISH | DEPT 0063 | PALATINE, IL 60055-0063

Remember the following:

  • Include the payment stub from your bill with your check or money order.
  • Write your DISH account number on your check or money order.
  • Never send cash.

My service has been disconnected due to non-payment. What do I do?

If your service has been disconnected, call us at 800-454-0843 and we can take your credit card payment.

How do I disconnect my service?

As soon as you decide to disconnect your service, please call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing.

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX)

Yes, local markets are served with DISH Business where available.

Waiting Areas

Can I put DISH in my waiting room?

Yes! DISH offers a wide variety of programming tailored to meet the needs of waiting areas in all industries.

Can I receive music through the system?

Yes! DISH offers tons of channels of commercial-free music that can be used for background music, on-hold music or for your personal entertainment.

How are office or retail locations billed for DISH programming?

We bill for programming services in advance. Your first bill from DISH will reflect the first two months of your monthly programming cost. Thereafter, DISH will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service.

Which credit cards does DISH accept for payment?

DISH accepts MasterCard, VISA, American Express and Discover.

My service has been disconnected due to non-payment. What do I do?

If your service has been disconnected, call us at 800-454-0843 and we can take your credit card payment. We charge your account $25 to reconnect service after your account has been disconnected due to non-payment.

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX).

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX). Yes, local markets are served with DISH Business where available .

Do I need different equipment for offices than I would need for residential programming?

Although the programming may be different based on the business needs, the equipment and equipment cost is the same regardless of the business type.

Can I receive foreign-language programming for my waiting room?

Absolutely, DISH offers a variety of International programming packages that can be tailored to meet your needs.

Where should I mail my bill?

Please mail your payment to the following address: DISH | DEPT 0063 | PALATINE, IL 60055-0063

Remember the following:

  • Include the payment stub from your bill with your check or money order.
  • Write your DISH account number on your check or money order.
  • Never send cash.

If I move, can I take the equipment with me?

Yes. We distribute programming across the continental United States. Our equipment can be used nationwide; call 800-454-0843 to have your new installation scheduled.

How do I disconnect my service?

As soon as you decide to disconnect your service, please call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing.

Offices and Breakrooms

Can I put DISH in my office or retail location?

Yes! DISH offers a wide variety of programming tailored to meet the needs of business offices in all industries.

Can I receive music through the system?

Yes! DISH offers tons of channels of commercial-free music, which can be used for background music, on-hold music or for your personal entertainment.

If I move, can I take the equipment with me?

Yes. We distribute programming across the continental United States. Our equipment can be used nationwide; call 800-454-0843 to have your new installation scheduled.

How are office or retail locations billed for DISH programming?

We bill for programming services in advance. Your first bill from DISH will reflect the first two months of your monthly programming cost. Thereafter, DISH will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service.

My service has been disconnected due to non-payment. What do I do?

If your service has been turned off, call us at 800-454-0843 and we can take your credit card payment. We will charge your account $25 to reconnect service after your account has been disconnected due to non-payment.

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX).

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX). Yes, local markets are served with DISH Business where available .

Do I need different equipment for offices than I would need for residential programming?

Although the programming may be different based on the business needs, the equipment and equipment cost is the same regardless of the business type.

Can I receive foreign-language programming for my waiting room?

Absolutely, DISH offers a variety of International programming packages that can be tailored to meet your needs.

Which credit cards does DISH accept for payment?

DISH accepts MasterCard, VISA, American Express and Discover.

Where should I mail my bill?

Please mail your payment to the following address: DISH | DEPT 0063 | PALATINE, IL 60055-0063

Remember the following:

  • Include the payment stub from your bill with your check or money order.
  • Write your DISH account number on your check or money order.
  • Never send cash.

How do I disconnect my service?

As soon as you decide to disconnect your service, please call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing.

Retail

Can I put DISH in my retail location?

Yes! DISH offers a wide variety of programming tailored to meet the needs of retailers in all industries.

Can I receive music through the system?

Yes! DISH offers tons of channels of commercial-free music, which can be used for background music, on-hold music or for your personal entertainment.

If I move, can I take the equipment with me?

Yes. We distribute programming across the continental United States. Our equipment can be used nationwide; call 800-454-0843 to have your new installation scheduled.

How are the retail locations billed for DISH programming?

We bill for programming services in advance. Your first bill from DISH will reflect the first two months of your monthly programming cost. Thereafter, DISH will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service.

My service has been disconnected due to non-payment. What do I do?

If your service has been turned off, call us at 800-454-0843 and we can take your credit card payment. We will charge your account $25 to reconnect service after your account has been disconnected due to non-payment.

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX).

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX). Yes, local markets are served with DISH Business where available .

Do I need different equipment for offices than I would need for residential programming?

Although the programming may be different based on the business needs, the equipment and equipment cost is the same regardless of the business type.

Can I receive foreign-language programming for my waiting room?

Absolutely, DISH offers a variety of International programming packages that can be tailored to meet your needs.

Which credit cards does DISH accept for payment?

DISH accepts MasterCard, VISA, American Express and Discover.

Where should I mail my bill?

Please mail your payment to the following address: DISH | DEPT 0063 | PALATINE, IL 60055-0063

Remember the following:

  • Include the payment stub from your bill with your check or money order.
  • Write your DISH account number on your check or money order.
  • Never send cash.

How do I disconnect my service?

As soon as you decide to disconnect your service, please call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing.

Multi-Family Communities

How does billing work for me if I live in an apartment or condo?

How does billing work for me if I live in an apartment or condo? In a multi-family community set-up, each individual resident selects their own programming package and would receive a bill directly from DISH. If a Property Owner decides to pursue our Bulk Programming option, the property owner would receive one bill for all of the bulk programming delivered to the property.

Where do I submit an RFP (Request for Proposal) for DISH Programming and Installation?

Please send a completed RFP to:

X-FACTOR COMMUNICATIONS
619 N. Poplar St | Orange CA 92868

Alternately, you can also email a completed RFP to sales@xfactorcommunications.com.

Does my landlord have to get involved if my neighbors and I want to set up our own individual accounts?

The property owner of a multi-family community must be involved in the signing of the contract and approval of wiring infrastructure necessary to serve its residents. Our program is designed to satisfy Property Owners and Residents alike, by providing a Direct Broadcast Satellite (signal) through a shared dish antenna.

How do I disconnect my service?

As soon as you decide to disconnect your service, please call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing.

Where should I mail my bill?

Please mail your payment to the following address: DISH | DEPT 0063 | PALATINE, IL 60055-0063

Remember the following:

  • Include the payment stub from your bill with your check or money order.
  • Write your DISH account number on your check or money order.
  • Never send cash.

My service has been disconnected due to non-payment. What do I do?

If your service has been disconnected, call us at 800-454-0843 and we can take your credit card payment.

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX)

Yes, local markets are served with DISH Business where available.

Hotels

Can I put DISH in my hotel or motel?

Yes, DISH offers a wide variety of programming tailored to meet the specific needs of your guests.

Where do I submit an RFP (Request for Proposal) for DISH Programming and Installation?

Please send a completed RFP to:

X-FACTOR COMMUNICATIONS
619 N. Poplar St | Orange CA 92868

Alternately, you can also email a completed RFP to sales@xfactorcommunications.com.

Can I receive International programming for my Free-to-Guest location?

DISH offers a variety of International programming packages tailored to meet your needs. Call us today to find out how we can help you.

My service has been disconnected due to non-payment. What do I do?

If your service has been disconnected, call us at 800-454-0843 and we can take your credit card payment.

How do I disconnect my service?

As soon as you decide to disconnect your service, please call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing.

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX)

Yes, local markets are served with DISH Business where available.

Can I receive music through the system?

DISH offers over 30 channels of commercial-free music. This can be used for background music, on-hold music or for the entertainment of your guests.

Where should I mail my bill?

Please mail your payment to the following address: DISH | DEPT 0063 | PALATINE, IL 60055-0063

Remember the following:

  • Include the payment stub from your bill with your check or money order.
  • Write your DISH account number on your check or money order.
  • Never send cash.

How are FTG locations billed for DISH programming?

We bill for programming services in advance. Your first bill from DISH will reflect the first two months of your monthly programming cost. Thereafter, DISH will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service.

Which credit cards does DISH accept for payment?

DISH accepts MasterCard, VISA, American Express and Discover.

Does every room require its own receiver?

We can help design a system that fits your property, needs and budget. There are times when it is more advantageous to have a receiver in every room, but it is not necessary for DISH service.

Universities

Can I put DISH in my University?

Yes, DISH offers a wide variety of programming tailored to meet the needs of your university including Dorm Rooms, University Recreation Centers, Classrooms and University Center Lounges.

Does DISH offer Bulk programming to universities?

Yes, DISH offers a wide variety of bulk programming packages for your convenience. In fact, you have the ability to customize your channel lineup to reflect the varying needs and interests of your students, and it's all provided at a competitive price.

Where do I submit an RFP (Request for Proposal) for DISH Programming and Installation?

Please send a completed RFP to:

X-FACTOR COMMUNICATIONS
619 N. Poplar St | Orange CA 92868

Alternately, you can also email a completed RFP to sales@xfactorcommunications.com.

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX).

Yes, local markets are served with DISH Business where available.

My service has been disconnected due to non-payment. What do I do?

If your service has been turned off, call us at 800-454-0843 and we can take your credit card payment.

Can I receive International programming for my University location?

DISH offers more than 35 different bulk International language packages to Universities, with more than 20 different packages designed specifically for Classroom education. Call us today to experience the greatest variety of International programming offered today.

Is professional installation available through DISH?

Yes. Based on your location, DISH may be able to provide professional installation and service directly. In some cases, we may work with one of our qualified professional Retailers or Partners to bring you the highest level of service possible. Call us today at 800-454-0843 to find out how we can build the perfect solution for your university.

How is a University location billed for DISH programming?

We bill for programming services in advance. Your first bill from DISH will reflect the first two months of your monthly programming cost. Thereafter, DISH will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service.

Which credit cards does DISH accept for payment?

DISH accepts MasterCard, VISA, American Express and Discover.

Where should I mail my bill?

Please mail your payment to the following address: DISH | DEPT 0063 | PALATINE, IL 60055-0063

Remember the following:

  • Include the payment stub from your bill with your check or money order.
  • Write your DISH account number on your check or money order.
  • Never send cash.

Hospitals

Can I put DISH in my hospital or assisted living center?

Yes, DISH offers a wide variety of programming tailored to meet the specific needs of your guests.

Where do I submit an RFP (Request for Proposal) for DISH Programming and Installation?

Please send a completed RFP to:

X-FACTOR COMMUNICATIONS
619 N. Poplar St | Orange CA 92868

Alternately, you can also email a completed RFP to sales@xfactorcommunications.com.

How are FTG locations billed for DISH programming?

We bill for programming services in advance. Your first bill from DISH will reflect the first two months of your monthly programming cost. Thereafter, DISH will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service.

Which credit cards does DISH accept for payment?

DISH accepts MasterCard, VISA, American Express and Discover.

How do I disconnect my service?

As soon as you decide to disconnect your service, please call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing.

Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX)

Yes, local markets are served with DISH Business where available.

Can I receive music through the system?

DISH offers over 30 channels of commercial-free music. This can be used for background music, on-hold music or for the entertainment of your guests.

Where should I mail my bill?

Please mail your payment to the following address: DISH | DEPT 0063 | PALATINE, IL 60055-0063

Remember the following:

  • Include the payment stub from your bill with your check or money order.
  • Write your DISH account number on your check or money order.
  • Never send cash.

Can I receive International programming for my Free-to-Guest location?

DISH offers a variety of International programming packages tailored to meet your needs. Call us today to find out how we can help you.

My service has been disconnected due to non-payment. What do I do?

If your service has been turned off, call us at 800-454-0843 and we can take your credit card payment.

Does every room require its own receiver?

We can help design a system that fits your property, needs and budget. There are times when it is more advantageous to have a receiver in every room, but it is not necessary for DISH service.

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